Due to the handmade and custom nature of our pieces, it may take us up to 7 business days to produce and ship your order. Once an order is shipped, it will be in your hands within 2-3 days. Need it sooner? Please reach out to us, we will go the extra mile for you!
Please note that once your package has been marked as delivered, Thrifts + Threads is not responsible for theft, lost, or damage.
Orders placed before noon EST will need 2-3 days for processing, 7 business days for production, and 2-3 days for delivery via DHL Express. If you need to place an order for rush shipment please contact us at firstname.lastname@example.org. If for any reason your order is to be delayed or cancelled - due to stock, payment or otherwise - we will contact you via email.
PLEASE NOTE THAT DUE TO THE CUSTOM AND HANDMADE NATURE OF OUR PIECES, WE DO NOT ACCEPT RETURNS FOR FULL OR PARTIAL REFUND. WE ONLY ACCEPT EXCHANGES.
We only accept exchanges on domestic orders within 7 days of delivery receipt.
International orders are final sale only and may not be returned or exchanged. Thrifts + Threads is not responsible for international shipments lost in transit.
The merchandise must be sent back in the same condition in which it was shipped to process any exchanges. This includes the original packaging and the box it came in. Thrifts + Threads boxes should not be used as the actual shipping box. We do not provide return shipping labels and customers are responsible postage, duties and taxes.
Please note, original and return shipping fees will not be credited back upon return. Please make sure your items are shipped back new, unused and with all Thrifts + Threads designer garment tags still attached. Exchanges that do not meet our policy will not be accepted and will be sent back to you. Please allow up to 7 business days for your exchange to be processed. You will receive a confirmation by e-mail when your exchange is complete. All orders placed during online sales and promotional periods are FINAL. No exchanges are allowed. If merchandise is sent back despite this policy, items will be sent back to you. If you are having issues, please reach out to us at email@example.com.